Grievance Redressal Officer
Last updated: 22 May 2026
In compliance with the Information Technology Act, 2000 (and rules made thereunder) and the Consumer Protection (E-Commerce) Rules, 2020, Keroli Healthcare Pvt. Ltd. has designated a Grievance Redressal Officer to address complaints and concerns received from users of this website.
Designated Officer
[Grievance Officer Name]
Grievance Redressal Officer, Keroli Healthcare Pvt. Ltd.
Phone / Toll-Free
18002152114Response Timeline
Grievances acknowledged within 48 hours and resolved within 30 days of receipt, in accordance with applicable law.
Registered Address
Unit No. 202, Building No. 5, Viraj Industrial Estate, HDIL, Virar East, Palghar – 401305, Maharashtra, India
How to File a Grievance
- 1
Email the Grievance Officer at grievance@kerolihealthcare.com with the subject line: "Grievance — [Brief Description]".
- 2
Include the following details in your email: your full name, contact information, a clear description of the grievance, and any supporting documents or screenshots where applicable.
- 3
Acknowledgement will be sent within 48 hours of receipt. Resolution will be communicated within 30 days, or a status update provided if the matter requires further investigation.
- 4
For product quality complaints or adverse event reports, please contact our Pharmacovigilance Officer separately via the Pharmacovigilance page.